How can I buy an item from Afecto Gifts?
You can buy items online by using our website & App. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem in placing an order, you can call our customer care at +91 9893541034 Monday to Saturday between 9 am to 6 pm and we’ll help you in placing the order. Alternatively, you can write to us at [email protected] anytime and we’ll get back to you ASAP.
Can I buy in bulk from Afecto Gifts?
Yes, you can place bulk orders at Afecto Gifts as small as 50 pieces to as large at 500 pieces (or more on request or requirement). We do have separate sales & bulk orders team which caters to bespoke and/or large gifting requirements. You have to write us at [email protected] and someone from our sales team will get in touch with you shortly. We ensure good quality and timely delivery as per required brandings and specifications.
Will my gift look exactly as it is seen on the website?
Yes all readymade or branded gift products exactly look as shown on the website, sometime slightly it may vary in colour shade only. As gift quantity may be limited, in that case we run out of the product you ordered, in that case we will get in touch with you to help you with a suitable alternative (rarely happens). In case of handmade gifts and items may slightly vary
Do you gift wrap or provide gift packaging options?
Yes we do provide a gift wrap or gift box option at a very nominal charge (the option is available in the shopping cart). We currently have over 50 designs of gift wrap or gift boxes to suit different occasions. Hence, if you decide to add a gift wrap or gift box, move ahead rest assured that the recipient will have a delightful experience of un-boxing your gift.
Can I order from Afecto Gifts without creating an account (Guest Checkout)?
No, you cannot buy a product from Afecto Gifts through guest checkout. You have to create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone else uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients. This is for your safety and to protect you from unwanted situations.
In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Afecto Gifts comes in very handy manner when you want to save multiple delivery addresses and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.
Can I modify my order, add items or combine orders after I have placed?
Yes, it can be done by sending us an email at [email protected], or making a call to our customer care number (Monday to Saturday between 9 am to 6 pm) within:
- 90 mins of order placed in case of Standard Delivery
- 60 mins in case of Express Delivery and
- 30 mins if it is Premium Delivery
As, we generally start processing all our orders as we receive. Once the orders are processed, it is very difficult to make any changes to the order. Especially, changing the address of delivery after dispatch is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest (as give time slab above) to rectify the address. Once the order is dispatched, we will not be able to change the delivery address, and that order cannot be cancelled.