ORDER PLACEMENT POLICY

How can I buy an item from Afecto Gifts?

You can buy items online by using our website & App. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem in placing an order, you can call our customer care at +91 9893541034 Monday to Saturday between 9 am to 6 pm and we’ll help you in placing the order. Alternatively, you can write to us at [email protected] anytime and we’ll get back to you ASAP.

Can I buy in bulk from Afecto Gifts?

Yes, you can place bulk orders at Afecto Gifts as small as 50 pieces to as large at 500 pieces (or more on request or requirement). We do have separate sales & bulk orders team which caters to bespoke and/or large gifting requirements. You have to write us at [email protected] and someone from our sales team will get in touch with you shortly. We ensure good quality and timely delivery as per required brandings and specifications.

Will my gift look exactly as it is seen on the website?

Yes all readymade or branded gift products exactly look as shown on the website, sometime slightly it may vary in colour shade only. As gift quantity may be limited, in that case we run out of the product you ordered, in that case we will get in touch with you to help you with a suitable alternative (rarely happens). In case of handmade gifts and items may slightly vary

Do you gift wrap or provide gift packaging options?

Yes we do provide a gift wrap or gift box option at a very nominal charge (the option is available in the shopping cart). We currently have over 50 designs of gift wrap or gift boxes to suit different occasions. Hence, if you decide to add a gift wrap or gift box, move ahead rest assured that the recipient will have a delightful experience of un-boxing your gift.

Can I order from Afecto Gifts without creating an account (Guest Checkout)?

No, you cannot buy a product from Afecto Gifts through guest checkout. You have to create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone else uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients. This is for your safety and to protect you from unwanted situations.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at Afecto Gifts comes in very handy manner when you want to save multiple delivery addresses and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

Can I modify my order, add items or combine orders after I have placed?

Yes, it can be done by sending us an email at [email protected], or making a call to our customer care number (Monday to Saturday between 9 am to 6 pm) within:

  • 90 mins of order placed in case of Standard Delivery
  • 60 mins in case of Express Delivery and
  • 30 mins if it is Premium Delivery

As, we generally start processing all our orders as we receive. Once the orders are processed, it is very difficult to make any changes to the order. Especially, changing the address of delivery after dispatch is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest (as give time slab above) to rectify the address. Once the order is dispatched, we will not be able to change the delivery address, and that order cannot be cancelled.

DELIVERY / SHIPPING POLICY

If address is incomplete or incorrect what will happen?

Correct and complete address is must for right time delivery, if not given, you have to collect it from the courier office at your own, as this type of order will not be returned or cancelled. Due to incorrect or wrong address we cannot assume responsibility for delays in shipment therefore, we ask you to give correct delivery address with daytime phone number of the recipient or available at the time of delivery. In the event that the wrong delivery address is provided, will be a charged 70/- surcharge for delivery address correction (if possible).

What is premium, express and standard delivery?

  •  Premium Delivery: means same day delivery, here you have to place your order before 12:00 PM to 12.15 PM to get delivery same day. If you have ordered after 12.15 PM then your ordered product will be delivered on next day only (Special request maybe mailed and inform, we will try our level best to serve you). Nominal delivering Fees applicable per address. E.g. you want delivery of gift on 25th June you have to place order before 12.15 PM on 25th June. If you have placed order after 12.15 PM on 25th, your order will be delivered on 26th June only.
  • Express Delivery: : If you want that your gift should delivered next day (enter your
    next day delivery date before check-out), you have to select this service/option. We will ship your order if you have ordered a day before 6 pm (evening). This applies only from Monday to Friday; all orders placed on Saturday will be shipped on Monday. Special requests or special orders may be excluded from this service. Orders placed before 12:15 PM will be shipped same day unless otherwise specified. Orders placed after 12:15 PM will be shipped the following days.
  • Standard Delivery: Here we deliver gifts in 2-5 days in a same zone or region, but at national level or intra-region it may be 5-7 days and in case of rural delivery it may be 10-12 days. Hence it is always requested the plan gift order accordingly. Gifts will be shipped Monday to Friday or Saturday Afternoon only after those gifts will be dispatched on Monday. Or in short, orders placed on weekends will be shipped on Monday.
  • Delivery date selector* allows you to order your gifts in advance to avoid higher delivering fees and get delivered near to the date. We recommend submitting your orders atleast 5 days in advance when using our delivery date selector for same region and 5-7 days other region or national level.

Note:

  • Always order your gifts in advance to avoid higher delivering fees.
  • Always refer to transit times when using our delivery date selector. Average transit times are 2- 5 days.
  • Next day delivery is not guaranteed in rural areas, as transit times are increased significantly due to less frequently delivery services.
  • Bulk Orders will be delivered on door includes return birthday gifts, corporate and wedding ceremony return gifts to one address.

What do I do if my order shows as delivered but the recipient has not received the gift?

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the neighbor, relatives, concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 9893541034 Monday to Saturday between 9 am to 6 pm and we will help you with the issue.

How do I track my order?

You can track your order either using the Track Order link or your My Account section. For any query you may write to us at [email protected] or call our customer care at +91 9893541034 Monday to Saturday between 9 am to 6 pm to check the status of your order.

Will all the items, which I have purchased, will arrive on the same day?

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendors reach together whereas items coming from different locations or different vendors may be come separately. During the checkout, at the ‘Order Summary’ section, you will be able to see in how many shipments your order will be split. And what minimum time will be required to deliver your gifts.

Do you charge for shipping?

You can check the shipping charges & delivery time for all items on their product pages.

Do we take Fixed Date delivery, if yes when we have to place order?

Yes we do take Fixed Date delivery and it should be placed atleast 5 Days in advance (details given in product page).

Do we deliver gifts to Hotel or Hospitals?

Yes we do deliver gifts to Hotels and Hospitals also with required messages, but before booking please be sure of providing the recipient’s room number and phone number with address correctly. And also ensure the recipient stays there and doesn’t check out. If they check out, the gift has to be sent to their business or home address. A 2nd delivery 70/- fee will be charged for any re-routing of packages (if required).

Do we take order of midnight delivery?

No we don’t take order of midnight delivery.

Do you deliver all products everywhere?

Presently we deliver product at given pin code only, given with items selected. Soon we will be delivering all items to most of the places in the India, but not everywhere. You can check deliver availability with the help of pin code given at the product page or during checkout to check shipping availability & tentative delivery time. We may deliver our products to remote locations under special conditions very soon. Also, the deliverability of the product depends on the kind of product you are buying.

We have our own delivery network; apart from this we use premium courier partners for our local, regional and national deliveries. We can usually delivery local and regional orders in 2-5 business days to regular pin codes. It may take up to 10-12 business days to deliver products to remote locations and national level.

PAYMENT POLICY

How do I use gift vouchers code, discount codes and/or referral codes?

You can use the gift voucher, referral code or the discount coupon code at the ‘Order Summary’ section during the checkout process. There is an option to enter the code in this section. You cannot apply both coupon code and gift voucher code at the same time. You can use only one thing at a time. You cannot apply the discount code after paying. Once the payment is made, the discount code cannot be applied against the same order.

Do you provide Cash on Delivery (COD) option?

No we don’t provide COD option. It may not be applicable for a simple reason as the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does Afecto Gifts accept?

We provide a wide variety of payment options ranging from cards to wallets. E.g. Credit cards, Debit cards, Internet banking, PhonePe, Razor Pay etc.

Is it safe to use my credit/debit card on Afecto gifts?

Your online transaction is secure with the highest levels of transaction security currently available on the Internet. We use SSL encryption technology to protect your card information while securely  transmitting it to the respective banks for payment processing. All credit card and debit card payments on Afecto gifts are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Does Afecto gifts store my credit/debit card information?

Afecto gifts uses secure payment system which optionally (based on customer’s choice) stores your card number in a secure and encrypted manner for fast checkout and refund options.

What do I do if my payment is deducted but my order is not placed?

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 9893541034 Monday to Saturday between 9 am to 6 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at [email protected] .

CANCELLATION POLICY

How do I cancel my order?

Cancellation of my order before dispatch is permitted under following conditions only:

  • 90 mins of order placed in case of Standard Delivery
  • 60 mins in case of Express Delivery and
  • 30 mins if it is Premium Delivery
    1. If you wish to cancel an order (before dispatch) please contact our Customer Support team (9893541034).
    2. Cancellation and replacement of personalized gifts, sale clearance and promotional item is not possible, once ordered and will not be cancelled in above specified time.
    3. Once the order is cancelled, a confirmation email will be sent to your registered email ID or mobile.
    4. In case your order has been “Dispatched” and you want a cancellation, products have to be shipped back to our center by the customer only (Cancellation if notified within specified time limit).
    5. Cancellation of order after delivery is permitted only under specified and genuine reasons, like delivered product is poor, damaged, non-operating, incorrect or missing.

RETURN, REPLACE & REFUND POLICY

What is CICO Policy?

CICO means Check-In & Check-Out, under this we check product quality & working before receiving from our respected seller, then our Quality Assurance team check same at our store before delivery to courier company and at last our delivery person ask you to check same while delivery, after getting satisfaction and signed by you, then only we consider it as 100% delivery successful, after this there is no option left of returning gifts.

What is Afecto gifts Return policy? (Delivered by our partner courier company)

We have return and easy replacement policy for all products* only under certain conditions (very rare chance as we follow CICO policy):

  • In case of any transit damages or breakage or delivered wrong products, customers have to notify us within 24 hours from the time of delivery. After which we may not be able to accept the complaint.
  • If not delivered on time due to unavoidable reason, if you want you may return in original & unopened gifts, but have to notify us within 24hrs of delivery.
  • There are no replacements allowed as the products are perishable i.e. cakes. It may be replaced or returned only if wrong product delivered, bad quality products (very rare chance as we follow CICO policy), which will be done within 2 hours* or amount will be refunded and will be credited in your account which you can use to purchase products for a period of up to 6 months. In either case, we will process the refund within 48 hours.

Which order cannot be compensated?

We are not liable to compensate order in the following cases

  • If the complaint is made after 24 hrs of the delivery time and date.
  • If the recipient refuses to accept the product (as he/she don’t know the sender).
  • Items that are returned without original packaging and products that may/have been tampered.
  • If the product is damaged because of use or the product is not in the same condition in which you had received it.
  • If the products are delivered to an incorrect address provided by the sender.
  • Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery (after repeat visit also, collect your gift from courier office). Redirecting fees applicable.
  • In the above-mentioned scenario’s, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.
  • In case of “Hand delivered” products (perishable), complaint is made after 02 hours of the delivery time.

What are terms and conditions for return & replacement?

Under following terms and conditions items will be returned & replaced:

  • Products must be in their original condition.
  • Only unused, unaltered, unsoiled, technically unopened products will be accepted.
  • Original packaging should be undamaged (means same as you received).

How will I get a refund for the order I cancelled or returned?

  • Once the decision is set for refund, it will take 10 -12 days for the refund as it will be processed only after we get courier return at our store and checked Ok.
  • Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
  • For the same, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

Can you arrange return pick up?

For Couriered Products:

  • For regular pin codes, we do provide return pickups, provided you have raised the return request within 24 hrs of receiving the package.
  • For any return request placed post 24 hrs from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own. If allowed under special provision.
  • For remote locations, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.

Is there any referral payout scheme for customers?

Yes we do have REFERRAL PAYOUTS SCHEME:

  • You just ask your friend to use your Invoice Number & Date (Per Invoice valid for One Month) as referrals and get Cash Back as given below.
  • Referrers will receive their referral payments, after successful delivery of product/gifts only.
  • Standard payout levels* per month are:
    1. 5/- per successful delivery for 1st – 3rd orders in a month (referred customer may be same or different) and customer will also get 5/-cash back.
    2. 10/- per successful delivery for 4th – 6th orders a month (referred customer may be same or different) and customer will also get 5/-cash back.
    3. 15/- per successful delivery for 7th – 10th orders a month (referred customer may be same or different) and customer will also get 5/-cash back.
  • This structure rewards you retroactively for reaching a new payout level within a month. For example, if you had 3 successful delivery in a one month you would earn a 5+5+5 = 15/- payout, but if you had 4 successful deliveries you would earn a 5+5+5+10 = 25/- payout because you reached a new payout level and if you cross 6 successful deliveries than you will get 5+5+5+10+10+10+15 = 60/- from 7th to 10th successful delivery or above.
  • Overall, we try to be as fair and prompt as possible with payouts for the Referral program. Do you have any other questions about the referral payouts? You can write to us at [email protected]
  • Your friend will also get 5/- cash back/order, which will use Referral Payouts Scheme.
  • Exceptions: You will not receive any referral payouts for app installation only as no purchases was done.
  • *Exclusions, Changes in Commission rates, Special Offers & Promotions:
    We hold the right to make changes to the affiliate commission rates (at any time without prior notice) including but not limited to:

    1. Exclude certain products / categories from earning referral payouts, and/or
    2. Increase or Decrease the commission rate on specific products / categories.
    3. We may also run special / limited-time offers or promotions under which you may earn commission rates that were previously excluded from earning commissions, or you may earn increased/decreased affiliate commission rates from those set forth above.
    4. We may notify you about these exclusions, commission rate changes, special offers or promotions by updating this page or through emails and/or other means.

Still Stuck with the problem?

Contact Customer Care- Monday to Saturday between 9 am to 6 pm.

You can also write to us at [email protected]

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